What Is SmartVoice?
SmartVoice Line Replacement Service replaces your current local and long-distance telephone service. You select how many phone lines for each office location (minimum is four), how many toll-free and local numbers, and the type of phone numbers you want (basic, basic with voicemail, follow-me number with voicemail , fax, automated attendant or conferencing). Many of the phone number types available can be customized for your specific business need or for each employee's specific working situation (in the field, in the office, etc).
Why SmartVoice?
SmartVoice Offers Substantial Savings and High Quality
- No Capital Expense. Maintain your current infrastructure investment.
- Free calling between on-net office locations (for multi-site businesses).
- Radically reduce phone line costs by up to 50%
- Brought to you by OneCall; powered by AccessLine. You enjoy unique support from both
- All installation, management, and support is handled by AccessLine, creating a complete solution that requires little effort.
- Dedicated broadband connection for phone calls ensures high Quality of Service.
SmartVoice Integrates With Existing Equipment
- No need to replace existing PBX.
- Keep existing telephone numbers and dial plans.
- Local, Long Distance and Toll Free connections exactly matches what you are using today
- Enhances Productivity Add-on features increase functionality.
- Mobility (find-me/follow-me), conferencing, web based call management, unified messaging (visual voicemail and fax).
Number Types
Unlike traditional phone service which simply provides you with one type of phone number, SmartVoice offers a variety of phone number types to effectively meet the needs of your business.
Basic
Local or toll-free number
Basic with Voicemail
Local or toll-free number with built-in voicemail for unanswered calls. Ideal if company doesn't have or wants to replace their voicemail.
Follow-Me with Voicemail
Local or toll-free number with call forwarding, call screening, sequential ringing and simultaneous ringing. Ideal for mobile sales, support or executives. Ensures they never miss important Calls
Conferencing
Toll free Reserved and reservationless conferencing number. Low cost conferencing service with the capability or office worker to join "on-net" for even more savings.
Fax
Local or toll-free number for receiving and storing faxes. Used to provide "fax mailboxes" for secure confidential fax receiving.
Automated Attendant
Local or toll-free number for answering and routing inbound calls to the right person, department or information. Ideal for consolidating multiple offices, for specific departments, after hours or for each location.
How It Is Managed
Your company designates an administrator to manage your service. This administrator can contact AccessLine at any time; with one quick phone call, the administrator can have updates made to phone numbers. lines, hunt groups, extensions and a range of other features quickly and easily. AccessLine's award winning Customer Service Group supports over 100,000 businesses just like yours, ranging from small, entrepreneurial companies to major enterprises such as IBM and Sun Microsystems. An online web tool will also be available to the administrator.
Detailed billing information is included in the monthly bill. The call detail provided on the bill lets you see every inbound and outbound call.
Employees will use a convenient Web-based tool to manage voicemail, faxes, and options for Call Forwarding and Call Screening.
How to Order:
Contact OneCall at 1-877-UNIFY-ME. We will need this information to place an order:
- Service administrator name, phone number, and e-mail address
- Number of offices and office locations
- Precise emergency location address of each office for purposes of 911 response
- Signed acknowledgement of 911 notification
- Name, address, and phone number of your phone system maintenance vendor
- Number of lines per office location
- Types of phone numbers needed
- Name and model of existing phone equipment
- Billing option (credit card or monthly invoice)
- List of any of your existing local and toll-free telephone numbers that you want to continue to use with the new service
